**Refund and Return Policy**
**Overview**
Our refund and return policy extend for a duration of 30 days from the date of purchase. If 30 days have elapsed since your purchase, we regret to inform you that we cannot offer a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging.
Certain types of goods are exempt from being returned, including perishable items like food, flowers, newspapers, or magazines. Additionally, intimate or sanitary goods, hazardous materials, or flammable liquids or gases cannot be returned.
**Non-Returnable Items**
Several items are non-returnable, including:
– Gift cards
– Downloadable software products
– Some health and personal care items
A receipt or proof of purchase is required to complete your return. Please refrain from sending your purchase back to the manufacturer.
**Partial Refunds**
Partial refunds may be granted under the following circumstances:
– Items displaying obvious signs of use
– Opened CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record
– Any item not in its original condition, damaged, or missing parts for reasons not attributed to our error
– Items returned beyond the 30-day return period
**Refunds**
Upon receiving and inspecting your return, we will send you an email to notify you of its receipt. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.
**Late or Missing Refunds**
If you haven’t received a refund yet, please check your bank account again. Next, contact your credit card company as it may take some time for your refund to be officially posted. If you’ve followed these steps and still haven’t received your refund, please contact us at {email address}.
**Sale Items**
Only regular priced items may be refunded; sale items are non-refundable.
**Exchanges**
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at replace@stevensonretailllc.store and send your item to Office 6092 321-323 High Road, Chadwell Heath, Essex RM6 6AX
**Gifts**
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will be notified of your return.
**Shipping Returns**
To return your product, mail it to: Office 6092 321-323 High Road, Chadwell Heath, Essex RM6 6AX. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are returning an item of significant value, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
**Need Help?**
For questions related to refunds and returns, contact us at contact@stevensonretailllc.store